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FT Bank Teller - Iola

Emprise Bank Tellers have the pleasure of working in a professional and positive environment every day while directly providing our valued customers exemplary customer service as they accurately and efficiently process everyday banking transactions such as deposits, withdrawals, transfers, payments, and more. As trusted customer advisors and product experts, Emprise Tellers are enthusiastic to recommend products and services to provide a better banking experience for our customers.
KEY RESPONSIBILITIES
Customer Service- Engages customers according to Emprise Benchmark Service Standards; delivers service that improves customer commitment; responds to customer requests and escalates issues as needed; participates, supports and develops effective relationships with branch customers, partners and teammates; projects a favorable image of the bank.
Transactions- Processes customer transactions and handles money accurately; balances cash drawer daily; mitigates customer and bank risk by ensuring compliance with internal controls, banking regulations, operational procedures, security procedures and audit policies.
Product Promotion- Demonstrates knowledge of the Bank's products and services; seeks sales opportunities through customer relationships and conversations; recommends bank products to customers; pursues ongoing education of Emprise products, services and other lines of business.
Other duties as assigned within the scope and responsibility of the position.
KEY COMPETENCIES
Accuracy-Monitors accuracy of own transactions and records transactions accurately. Maintains accurate records and recognizes and corrects errors.
Cooperation- Establishes and maintains effective relations. Exhibits tact and consideration. Displays positive outlook and pleasant manner. Offers assistance and support to co-workers. Works cooperatively in-group situations. Works actively to resolve conflicts.
Dependability-Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
Requirements
Hours: (38 - 40 hours per week)
Monday - Friday: 8:15 AM - 5:15 PM
Saturday: 8:15 AM - 12:15 PM (Saturday hours scheduled on a rotating basis)
Position Requirements:
High School Diploma or Equivalent
Previous customer service experience
Proficiency with large server based applications and typical desktop software
Screening Requirements:
Credit Check, Drug Screen, Criminal Background Check
Ideal candidates will possess:
Initiative and a strong work ethic
Consistent career / employment longevity
An outgoing personality with a passion for providing a "wow" experience to each and every customer
A professional demeanor
Confident communication skills
Problem resolution skills
Attention to detail
Commitment to customer service
Ability to recommend products and services to customers to ensure you provide an informed, better banking experience for them
Benefits
Emprise Bank is filled with exceptional people. These professionals push the boundaries, challenge the status quo and make every day better than the previous. Securing a job at Emprise is not easy...but it's worth it. In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion and success.
Emprise Bank employees will tell you:
"I am valued and appreciated."
"I am trusted with responsibility."
"There is constant recognition for a job well done."
"I work reasonable hours that let me get home to my family every night."
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/Roth 401k Plan & Bank Match, Educational Assistance, Community Volunteer Program and Flexible Spending Account, Shift differential pay for bilingual candidates!
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

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