Health Information Clerk

  1. Reviews and processes information requests from patients, physicians and other medical professionals, insurance companies, legal requests, and others.

  2. Review files, records, and other documents to obtain information to respond to requests.

  3. Communicate with customers, employees, and other departments to answer questions, disseminate or explain information, take requests for release of records and address complaints.

  4. Keeps current with ongoing or new legislative issues related to the release of information.

  5. Answer telephones, direct calls and take messages.

  6. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Troubleshoot problems involving office equipment, such as computer hardware and software.

  7. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

  8. Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.

  9. Inventory and order materials, supplies, and services.

  10. Maintains the confidentiality of all patient, doctor, and facility information at all times both while on and off duty.

  11. Actively contributes to the morale and teamwork of the staff and facility and always presenting a positive attitude and patient-minded vision with patient satisfaction as the continuing goal.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent
Proficient in alphabetical filing and terminal digit filing oriented
Knowledge of medical terminology preferred.
Proficient in computer applications (Windows, MS Office, Excel)
Excellent interpersonal communication and problem-solving skills
Ability to work with a variety of customers, patients, lawyers, and other healthcare providers in a diplomatic fashion
Company Description:

At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Milton Johnson serves as Chairman and Chief Executive Officer of HCA.

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